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FAQs

COFFEE Q's

Omni-roasted means that we have roasted the coffee beans so they can be brewed as an Espresso or a Filter method. So you can buy without the complication. Just decide wether you want us to grind it for your prefered brewing method or wholebean for you to grind at home. We recommend grinding yourself at home before brewing your coffee, this guarantees the best flavour experience.

No. All our coffees are single origin and speciality grade.

We roast all our green coffee beans weekly on mondays. We let our coffee rest and develop its taste and ship out to you on Wednesdays. This insures you got the freshest roasted beans to enjoy at home

All coffee is Q Graded (Qaulity graded) and is scored out of 100. Any coffee that scores 82 points and above is classed as Speciality Coffee.

All of our packaging is 100% recyclable. The mailers/shipping packaging is also 100% compostable – being environmentally friendly and sustainable is a top priority for us. 

Our goal in 2021 is to make all our coffee bags full compostable.

Call the police! INSTANT is not a word we like to throw around here at Coffeestry HQ. Our coffees need to be brewed using any number of brewing equipmets from V60 funnel drippers to espresso machine.

Have a look through our Brewing Equipment page to see the different selections available

We love to talk coffee! Drop us a message

- Contact Us page
- Email: hi@coffeestry.com
- Send us a DM on one of our social media platforms

Speciality Coffee is a higher quality coffee bean than mass produced coffee you find in supermarkets. It is grown by smaller farmers who follow ethical and sustainable practices. All our coffees are of the same years harvest (all countries have one annual harvest). As well as sourcing the freshest coffee beans we also roast all our beans fresh to order. So you are receiving freshly sourced and roasted beans. Enjoy!

Account & orders

It is possible to purchase a product without creating an account with us by using the “Guest Checkout”.

To create an account and manage your purchases, click on the Account icon on the top right corner of the page and Register.

This will link previous purchases to your new account.

No problem. Go to the accounts page (top right corner or in the mobile menu) and click on the forgot password button.

Enter your email address and you will receive an email with password reset instructions.

If you have received an incorrect item in your order from us, please contact us here and we will get this corrected for you as quickly as possible. We will need your customer reference number from your packing slip and details of the error made with your order. This will help us know which team member to whip!

We accept all major types of payment including Visa, Mastercard, American Express, Apple Pay and Google Pay.

We take your security very seriously and you can be sure that your details are safe with us. We use Shopify Pay which is powered by Stripe, as our trusted payment providers and they offer the highest level of security and encryption, so you can be assured that all your details are safe. You’ll notice when you’re checking out or looking at your account, pages are secured and this is indicated by the padlock icon in your browser’s address bar.

Unfortunately, we do not currently accept phone orders (and we never will, its 2020!!)

Yes. As soon as you've placed your order and your payment has been authorised, you will received an automated email confirmation which will have your order number and breakdown of what you have ordered.

If you find you have made an error in your order please get in touch with us as soon as possible in order for us to amend it before we despatch your order. This will save you time and money in having to send back your product.

Our delivery starts at £2.95 for 2nd Class Royal Mail.

1st Class Royal Mail is £3.65

International delivery will vary depending on destination. We recommend you add your product to the check out and add the delivery address which will follow with a shipping cost.

No. We ship direct from our warehouse in South East London.

SUBSCRIPTION

Yes. You get a 10% discount on all coffee orders when ordered via a Subscription Plan.

As often as you like. Choose between Weekly, Bi-weekly or Monthly. Choose Whole beans or Pre-ground to your desired brewing method (but we really recommend you grind at home before you brew to get the best tasting coffee experience).

Yes. You can cancel at anytime. There are no contracts and you can easily cancel by login into your account. Easy!

We ship out all subscription orders on Wednesday.

Returns & Shipping

If you don't love our coffee (which is unlikely), please contact us within 14 days of purchase to set up a refund.

Please include your email address you used to place your order and order number.

We'll isse an returns number and ask you to ship the bag of coffee back to us (at your cost) and once received we will issue you a full refund minus the original shipping fees)

Yes we do ship internationally.

Shipping outside the UK does vary in price and is noticeably higher (but dont worry, our coffee is worth it). The shipping price is calculated at checkout.

HOW MUCH COFFEE PER BAG

Amount of coffee used per cup
15g

Total cups (by bag weight)
250g: 16 cups
1kg: 50 cups

eg. our Futuro Brazilian beans would work out to 0.63p per cup

Learn to brew

Amount of coffee used per cup
15g

Total cups (by bag weight)
250g: 16 cups
1kg: 50 cups

eg. our Futuro Brazilian beans would work out to 0.63p per cup

Learn to brew

Amount of coffee used per cup
7g - single espresso

Total cups (by bag weight)
250g: 35 cups
1kg: 140 cups

eg. our Futuro Brazilian beans would work out to 0.29p per cup

Learn to brew

Amount of coffee used per cup
14g

Total cups (by bag weight)
250g: 17 cups
1kg: 71 cups

eg. our Futuro Brazilian beans would work out to 0.59p per cup

Learn to brew

Amount of coffee used per cup
7g

Total cups (by bag weight)
250g: 35 cups
1kg: 140 cups

eg. our Futuro Brazilian beans would work out to 0.29p per cup

Learn to brew

Amount of coffee used per cup
20g

Total cups (by bag weight)
250g: 12 cups
1kg: 50 cups

eg. our Futuro Brazilian beans would work out to 0.83p per cup

Learn to brew

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